Terms of Use

Last updated: 2026-10-31

1. Definitions

• "We": ICASH, commercial registration no. , the provider of ICASH.
• "Customer" or "you": the business registered in the service, and anyone acting in its name.
• "Users": the owner and the staff the customer adds with permissions (manager, cashier and others).
• "Service": the ICASH cloud system: back office, till app, companion apps, servers and updates.
• "Customer data": everything the customer or its users enter in the service, or that results from their work in it.

2. The service

We grant you a non-exclusive, non-transferable right to use the service for your business during the subscription. It includes what your plan and chosen add-ons include, as shown in the app and on the pricing page. We may develop the service, add features or change how some work, without materially reducing your plan's core features during a paid period.

3. Account and security

• Give correct details when signing up and keep them current, especially those printed on invoices.
• You are responsible for keeping passwords and PINs private, for the permissions of the users you add, and for everything done from your account and devices.
• Tell us at once if you suspect unauthorised use, and stop any lost device or departed user from the back office.
• Hardware (tills, printers, cash drawers, scanners) and internet access are your responsibility and must meet the published requirements.

4. Free trial

Each new business starts with a 14-day free trial with all its plan's features, with no card. We may extend it at our discretion. At its end, new shifts cannot be opened until you subscribe, and your data is kept. The trial is provided "as is" for evaluation.

5. Subscription, prices and payment

• Subscriptions are per branch, monthly or yearly, in your country's currency, at the prices shown when you subscribe. Each branch includes a number of devices by plan; extra devices and add-ons (such as the AI pack) have a monthly price shown before you confirm.
• Prices exclude VAT, which is added at your country's rate.
• Subscriptions are paid in advance for the chosen period, by card through Tap or by bank transfer, and we issue an invoice for each payment.
• Offers and discounts (such as a discount on the first months) apply on the terms and for the time announced with them; the usual price then applies.
• We may change prices with at least 30 days' notice. A change never applies to a period already paid, only from the next renewal.
• Monthly AI credits included in the subscription or the add-on renew on the first of each month; unused credits do not carry over.

6. Late payment

• We remind you 7 days before the paid period ends, in the app and by e-mail.
• After it ends, a 7-day grace period starts in which everything works as usual.
• After the grace period, new shifts and orders cannot be opened until payment, while access to your data and reports remains.
• We never delete your data for non-payment. Once you pay, the service resumes at once.

7. Cancellation and refunds

• You may stop renewal at any time; cancellation takes effect at the end of the paid period.
• Amounts paid for a period that has started are not refunded, nor is any unused part of a period, unless the law requires otherwise or you cancel because of a material breach on our side that we did not cure within 15 days of your notice, in which case we refund the remaining period.
• A payment made in error or charged twice is refunded after checking, by the same means it was paid.
• Before or after cancelling you can ask to export your data (section 9).

8. E-invoicing and tax obligations

• Saudi Arabia: the service is built for ZATCA's Phase 2 e-invoicing (Fatoora): signed invoices, QR code, integration and reporting. You remain responsible for your tax registration, the accuracy of what you enter (prices, VAT rates, business customers' details), and completing your devices' onboarding with ZATCA in time for your wave.
• Egypt: the service currently supports 14% VAT and the Egyptian receipt. The Egyptian Tax Authority's e-receipt and e-invoice are not yet enabled in ICASH and will come in a later update. If the Authority has already required them of your business, you are responsible for meeting that requirement through an approved means until we enable them.
• We provide the tool; tax returns, paying tax and the correctness of transactions are the customer's responsibility. If a tax authority rejects an invoice, the app shows it so you can correct it.

9. Customer data and its protection

• Your data is yours. You allow us to use it only as needed to provide, support and protect the service for you, and to produce aggregated statistics that identify neither you nor anyone else.
• For your customers' and employees' data you are the controller and we are the processor. We process it only on your instructions as documented in the service; bind our staff to confidentiality; protect it with appropriate security measures; use the providers listed in the Privacy Policy and tell you before adding a material new one; help you answer requests from the people concerned; and tell you without undue delay of any incident affecting it.
• You are responsible for collecting this data lawfully, informing the people concerned, and obtaining their consent where needed, especially for marketing messages.
• Export: you can export reports and lists from the app, and on request we give you a copy of your data in a common format within 30 days.
• Deletion: when you ask us to delete your business, we delete its data from live systems within 30 days and from backups as they expire, except what the law requires us to keep, such as tax invoices.
• Data is hosted in Riyadh, Saudi Arabia. Customers in Egypt agree to the transfer of their data to the Kingdom to provide the service, as described in the Privacy Policy.

10. AI features

• AI answers and suggestions (figures, products from photos, hints) are aids and may be inaccurate. Review them before relying on them; nothing is saved without a user's approval.
• AI output is not accounting, tax or legal advice.
• Features are used with the credits available to you, and we may set reasonable limits to prevent misuse.

11. Acceptable use

You will not use the service, or let others use it, to:

• Carry on any unlawful activity, or sell prohibited goods or services.
• Evade tax, issue fictitious invoices, or tamper with sales records.
• Attempt to break into the service or test its vulnerabilities without written permission, or access another business's data.
• Copy, reverse-engineer, resell or rent the service to others without a written agreement with us.
• Load the servers with automated requests beyond normal use.

12. Availability and support

• We aim to provide the service around the clock, with maintenance announced in advance where possible and done at quiet hours.
• The till keeps selling when the internet drops and syncs when it returns, but we do not guarantee a service entirely free of interruptions or errors.
• Support is by WhatsApp and e-mail, answered as soon as possible on working days. Training and setting up products from your menu or price list are provided as announced for your plan.

13. Intellectual property

The service, its software, design and the "ICASH / iCash" mark are ours. These terms give you no right in them beyond the right of use in section 2. If you send us suggestions to improve the service, we may use them without obligation to you.

14. Disclaimer and limitation of liability

• The service is provided as is and as available, to the extent the law allows.
• We are not liable for indirect losses, such as lost profit, sales or reputation; for failures of hardware, internet or power; for errors in data entered by the customer; or for decisions based on reports or AI suggestions.
• In all cases our total liability for any claim does not exceed what the customer paid us for the service in the 12 months before its cause.
• These limits do not restrict any liability that cannot lawfully be limited, such as for fraud or gross negligence.
• You are responsible for any claim brought against us because of your breach of these terms or the law, or because of data you entered without a lawful basis.

15. Suspension and termination

• We may suspend or restrict an account at once if you breach section 11, if a competent authority requires it, or to protect the service or other customers, and we will tell you why unless the law prevents it.
• Otherwise, either party may end the agreement on notice, effective at the end of the paid period.
• If we decide to discontinue the service entirely, we give at least 90 days' notice, let you export your data, and refund any unused paid period.
• Sections 9, 13, 14 and 17 survive the end of the agreement.

16. Changes to these terms

We may amend these terms. We publish the new version here with its date and give 30 days' notice before any material change takes effect. Continuing to use the service afterwards is acceptance; you may cancel before then without any extra charge.

17. Governing law and disputes

• Customers in the Kingdom of Saudi Arabia: these terms are governed by the laws of the Kingdom, and the competent courts of Riyadh have jurisdiction.
• Customers in the Arab Republic of Egypt: these terms are governed by Egyptian law, and the competent courts of Cairo have jurisdiction.
• Before going to court, both parties will try to settle any dispute amicably within 30 days of written notice from either.

18. General and contact

• If any provision is invalid, the others remain in force. Not enforcing a right is not a waiver of it.
• You may not assign this agreement without our consent. We may assign it to a successor providing the service, on the same terms.
• We contact you at the e-mail and mobile registered in the account; our in-app messages count as notice.
• E-mail:
• WhatsApp: +966 50 846 4416
• Address:

The Arabic version of these terms prevails over this English translation in case of any difference.